Refund Policy

Effective Date: 03/26/2026

General Policy
Amber Team LLC aims to provide a clear and fair refund process. Refund eligibility depends on the nature of the product or service purchased, the stage of fulfillment, and the circumstances of the request. Because offerings may vary, each request may be reviewed on a case-by-case basis.

Refund Eligibility
A refund may be considered where a product or service was not delivered as described, where a duplicate payment was made, where a technical or processing error occurred, or where applicable law requires a refund. Refund eligibility may also depend on whether the order has already been completed, delivered, accessed, downloaded, scheduled, or otherwise fulfilled.

Non-Refundable Situations
Refunds may not be available for completed services, fulfilled orders, downloaded or accessed digital materials, or situations where the customer has already received the core benefit of the purchase, except where otherwise required by law. Refunds may also be denied where there is evidence of misuse, abuse, fraudulent activity, or a violation of our Terms of Service.

Request Process
To request a refund, customers should contact support@amberteam.us and include sufficient information to help us identify the transaction, such as the name used for the order, the email address associated with the purchase, the date of the transaction, and a brief explanation of the issue. We may request additional information when reasonably necessary to review the request.

Review and Processing
Refund requests are reviewed in good faith based on the information available, the nature of the transaction, and our internal records. If a refund is approved, it will generally be returned through the original payment method used for the purchase, unless another method is required or agreed upon. Processing times may vary depending on the payment provider and financial institution involved.

Chargebacks and Payment Disputes
If you experience an issue with a transaction, we encourage you to contact us first at support@amberteam.us so that we may attempt to resolve the matter directly. Initiating a chargeback without first seeking support may delay resolution and may affect our ability to review the issue efficiently.

Changes to This Refund Policy
We may revise this Refund Policy from time to time to reflect changes in our business practices, product or service offerings, or legal obligations. The revised version will be posted on our website with an updated effective date.

Contact Information
For any refund-related questions, please contact Amber Team LLC at support@amberteam.us.